Shipping FAQ
Shipping FAQ
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.
including, such as labor strikes, bad weather, politic issues,etc.
Generally speaking, the total shipping cost will depend on the following factors:
The shipment method you choose (we offer Priority Air Mail, Air Parcel Register and Expedited Shipping options);
The destination country that the package ships to;
The number of items you order, as well as the total weight and volume (size) of the package.
Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Our shipping center processes orders Monday-Sunday. We offer various shipping options: Air Parcel Register, Priority Air Mail, Expedited and EMS.
Air Parcel Register (10-30 business days): Your order will deliver to you in 10-30 business days (Monday – Friday) from the date it was shipped. You will see your package no later than the 30th business day.
Priority: Shipping time varies from different regions. Please navigate to our Shipping Methods for more specific information.
Expedited and EMS: Your order will deliver to you in 5-8 business days (excluding weekends and holidays). You will see your package no later than the 15th business day.
You will receive an e-mail stating that your order has shipped.
Note: Non-business days are Saturday, Sunday and local holidays in destination country/region.
A. Your order has not shipped out yet. We recommend you check the status of the order in your Account. Go to: View orders –My orders.
B. Your order is in transit, and it is within the estimated delivery time, please wait, in most cases orders will arrive within the estimated time. If your order has not arrived and it is taking longer than the estimated delivery time, please contact us.
C. Your order may have been returned for the following reasons:
-The courier attempted to deliver to you but could not find you to sign for the delivery.
-The shipping address is incorrect or incomplete.
-The package was rejected during customs clearance.
D. The item is lost in transit.
Possible reasons include:
A. The delivery address is incorrect .
B. Someone else has signed for the parcel.
C. The parcel has arrived at your local post office and will be delivered in 1-2 business days.
D. The parcel has been delivered and left in your mailbox.
If the shipping address is incorrect, please contact us.
If the shipping address is correct, we recommend you check your Mailbox and look around your property to be sure it has not been left outside. If you can not find the package, please contact us.
Reasons & suggestion
A. The shipping methods you selected is flat shipping , which has not tracking number, so it can’t be track logistics information . The delivery time of flat shipping is 7-25 business days after sent out . If it is still within estimated delivery time , please wait it for more a few days.
B. Your order has just shipped out and shipping information will be updated in the coming days , we recommend you can track logistics information in next 3-7 days .
C. If it still showed that the logistics information is Not Found , please contact our after-sale customer service team and provide them with order number & the problem .
The shipping method you selected is flat shipping , which has no tracking number.
If you want to have a tracking number, you must choose a shipping methods other than flat shipping.
“Item pre-advised” means your order is ready to ship, but it has not been picked up by the shipping carrier yet. Shipping information will be updated when your parcel has been picked up by the carrier.
1.”Pick up ” means that the parcel have been delivered in your local post office ,but you need to go to post office to receive the parcel .
2.Advice: Firstly, you can check the shipping address of your corresponding order in your Account –View orders –My orders ;Secondly, go to the post office where is nearest to your to find your parcel.
1 : When a package is delivered successfully, the logistics tracking information becomes delivered Status.
2 : The following country’s logistics tracking information does not provide a proper investment information.
3 : Some areas of the following countries do not provide delivered information: Canada, the Netherlands.
4 : Reasons why the above countries do not provide delivered information:
- The Postal service of the destination country or the delivery place does not support the uploading of the small packet input data;
- The destination of the postal IT network is not supported;
- Destination political or policy factors (such as strikes, mail, etc.).
5 : Special note :
No delivered information does not mean that the postal packet did not do delivery, Mail delivery will be normal delivery completed, but the local post office delivery will not do after the completion of the action of the upload information, if there is doubt, please contact us customer service.
1.If you find that the tracking result information indicates that your parcel is under “Alert” or Undelivered” status, it means your item might undergo unusual shipping conditions.
This may be due to several reasons: refusal by the recipient, absence of the recipient, expiry of collection deadline, customs issues/or item loss, damage, etc.
2.Advice : You can check the shipping address of the corresponding order in your Account –View orders –My order firstly , please click here to check.
Secondly, please contact us and provide our after –sale customer service team with the order number , sku number and the problem.
